Does Plaibook work with your stack?

Five9 pushes call recordings and CDR data to a dedicated SFTP endpoint that lands in S3. Plaibook pulls additional metadata from Five9's SOAP API (agent, disposition, call segments) so attribution stays accurate, even across warm transfers.

Dialpad fires a webhook when a call ends. Plaibook grabs the recording URL, downloads the audio, and starts scoring it within seconds. You can filter by inbound, outbound, or all calls.

RingCentral connects through a standard OAuth flow. Plaibook polls the call log API for completed calls, downloads recordings, and scores them. Also works with RingCentral Team Messaging for coaching notifications.

Genesys Cloud writes recordings directly to Plaibook's S3 bucket via cross-account IAM (Bring Your Own Bucket). No polling, no file transfers. Recordings land in S3 as soon as Genesys finishes processing them.

Connects via Zoom's Server-to-Server OAuth. Plaibook syncs call recordings from your Zoom Contact Center and scores them. No per-user OAuth flow required.

GoTo Connect authenticates through OAuth and subscribes to call event notifications. When a call completes, Plaibook fetches the recording and scores it.

CallRail pushes completed calls via HMAC-signed webhooks. Plaibook captures the recording, caller info, and CallRail's marketing attribution data (which campaign, which keyword) so you get call scores tied to ad spend.

CTM pushes call events via webhook when recordings are ready. Plaibook downloads the audio and scores it. You can auto-process all new calls or do manual batch imports.

Nextiva pushes call recordings and CDR data daily via SFTP, similar to the Five9 flow. Plaibook provisions SFTP credentials automatically and scores recordings as they arrive.

Quo (formerly OpenPhone) sends webhooks for completed calls, messages, and transcripts. Plaibook receives recordings in real time and can run both call scoring and text follow-up. This is the phone system we recommend for offices with fewer than five reps.

For companies using GHL's built-in phone system, Plaibook polls for new call recordings and scores them. This is separate from GHL's CRM integration (listed below).

Voice for Pest is a partner, and the phone system stays. Plaibook runs alongside it and pulls recordings through the Voice for Pest API, then scores them the same way as any other system. If you already have your ATS API password and customer ID, connecting takes a few minutes. If you do not, ask Voice for Pest for API access first, since that is the only part that waits on someone else.

JustCall fires a signed webhook when a call ends and Plaibook scores the recording within seconds. You can process every call automatically or filter to inbound only, outbound only, or a specific time zone.

Kixie pushes completed calls to Plaibook through a signed webhook. Nothing to poll and nothing to schedule: the scorecard is ready shortly after the rep hangs up.

Talkdesk has no per-call webhook for outside tools, so Plaibook polls the recordings API on a schedule, the same shape as Genesys and Five9. You enter the credentials from your Talkdesk admin console once.

NICE CXone is a full contact-center platform, so Plaibook discovers your region automatically and then polls for finished recordings. There is no per-call webhook available to third parties, so polling is the ingestion path. Worth a 30-minute setup call because contact-center tenants vary more than a simple softphone.

WhatConverts is both a call source and an attribution source. Plaibook pulls the recordings and scores them, and it pulls the lead record alongside so a scored call carries the campaign and keyword that produced it. You can exclude spam and duplicate leads.

For offices whose phone system will not give up recordings, Surge provides a recording number that forwards to your real line. Calls route through it, Surge posts the finished recording to Plaibook, and scoring works normally. This is the fallback when the phone system itself is a dead end.

Not built yet, but Aircall has a clean API and webhooks, so this is a one-day build. We have done around thirty softphone integrations and they all follow the same shape.

Grasshopper does not expose call recordings through an API, so there is nothing for Plaibook to score. If you are on Grasshopper and want call scoring, see the section below on which phone system to move to.

Google Voice does not offer programmatic access to call recordings. We have lost more than one deal to this and we would rather tell you on the page than on the third call. See the section below on which phone system to move to.

Any setup that forwards the office line to someone's cell phone produces no recording we can reach, Unitel included. The fix is not an integration, it is a phone system that records. See below.